Refund and Exchange Information

All purchases made through the online IvyJayne store are final. IvyJayne currently do not offer an exchange or refund facility for change-of-mind purchases. This also includes items purchased that are the incorrect size.

If you have any questions about your order, please contact us as soon as possible.

In accordance with Australian Consumer Law, items that are faulty or do not work as intended may be refunded, a store credit provided, or exchanged for another item of equal or lesser value.

exchange information